Valuion is an automation-first business. Support is email-only, with a 24-hour response window on weekdays. No phone queue, no chat widget, no forms that disappear into a void.
Before you email
Most questions are answered faster in our existing pages:
- Pricing and what is included in each tier
- Valuation methodology and data sources
- Sample reports (Standard, Detailed, Premium)
- Disclaimer and jurisdiction-specific tax guidance
If your question is about a pending report, please include your Stripe receipt number or the email address you used at checkout.
Registered office
Valuion is operated by Justin O’Brien
Blackrock, County Dublin, Ireland
For postal correspondence (rarely needed; email is always faster), please email first to request a postal address for the specific matter.
Response times
- Customer support: within 24 hours, Monday to Friday.
- Refund requests under the 7-day guarantee: processed within 5 business days.
- Failed report regeneration: within 24 hours of detection.
- Security or privacy requests: within 72 hours.
- Accountant bulk-pack enquiries: within 48 hours.
If you have not heard back within these windows, please resend your email with RESEND in the subject line.